Service contracts

Give yourself and your instrument special attention. Service contracts reduce your instrument costs, promote instrument longevity and ensure the best possible performance. Typical contracts may include the following-

• Extension of warranty including parts and labour for remedial services.
• Priority service and repairs.
• Software upgrade free of charge.
• Loan units made available free of charge (pending availability).
• Annual service including test-protocol, Service Declaration
• Flexible invoice periods to suit your business requirements
• Fixed cost per annum, allowing easy budgeting of service costs

The contract does not cover accessories such as cables, batteries and storage media. Damage caused by accidents is excluded.

Customer support

 Nation wide active assistance
 With C.R. Kennedy & Co., comprehensive customer support is only a quick phone call away. Your enquiries are dealt with quickly, competently and in a friendly manner. C.R.Kennedy's highly trained and experienced survey systems specialists ensure pleasant cooperation.

No other Distributor of surveying equipment in Australia has such a dense network of supporting and servicing facilities as C.R.Kennedy.

Technical services
The service centres are well resourced to provide fast turnaround time and reliable repairs.

• Technicians are trained regularly by expert factory trainers and instructors
• Computer aided diagnostics source problems fast
• Service manuals are updated frequently
• Worldwide electronic communication systems support a worldwide network of specialists

The services and benefits...

• Instrument testing
• Overhaul in the event of damage
• Cleaning, lubrication and preventative maintenance including factory recommended firmware updates
• Software and hardware upgrades
• On-site installation and service for systems
• Special support in the event of extended periods of repair
• Fleet maintenance contracts
• Warranty period on repairs

www.crkennedy.com.au